Privacy Policy

Who we are

Our website address is: https://thealchemyoil.com

When accessing our website, you are trusting Alchemy Oil with your information. We work hard to protect your information and we do not sell information to any third parties. Alchemy Oil is committed to protecting your privacy online.

What personal data we collect and why we collect it

Visitors to the site are not required to provide personal information. If you request information or submit forms from us and/or place an order, we ask for data such as your name, email, address and phone number(s). All information collected is voluntary.

When visitors leave comments on the site, we collect the data shown in the comments form, and the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Alchemy Oil is required to collect personal information when you complete a transaction. We require your name, address, email and credit card information to fulfill online transactions. Alchemy Oil may also use that information to contact you regarding issues related to your order. If you wish to correct or update any information that has been previously provided, please email us at info@thealchemyoil.com. When sending an email, please title the email “Order Update” and include the order number in the subject line.

The additional data we collect is for contact and opt-in forms, comment sections, blog submissions and social media buttons. These forms of data are collected for the sole use of subscribing and following our social media pages, commenting on blog posts, submitting content for submission to our blog, and contacting you regarding submission inquiries.

Media

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Cookies

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.When you purchase from us, we will ask you to provide information including your name, billing address, shipping address, email address, phone number, credit card/payment details and optional account information like username and password.

We will use this information for purposes, such as, to:

  • Send you information about your account and order;
  • Respond to your requests, including refunds and complaints;
  • Process payments and prevent fraud; or
  • Comply with any legal obligations we have, such as calculating taxes;
  • Send you marketing messages if you choose to receive them.

We generally store information about you for as long as we need the information for the purposes for which we collect and use it, and we are not legally required to continue to keep it. For example, we will store order information for 7 years for tax and accounting purposes. This includes your name, email address and billing and shipping addresses.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Data sharing

The data we collect is shared with payment processors and third parties who help us provide our orders and store services to you.

For example, when processing payments, some of your data will be passed to Stripe, including information required to process or support the payment, such as the purchase total and billing information. Please see the Stripe Privacy Policy for more details.

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

How we protect your data

We follow generally accepted standards to store and protect the personal information we collect, both during transmission and once received and stored, including utilization of encryption where appropriate.

What rights you have over your data

As a visitor to this site, you have the right to know all of the above. To ask for a copy of your data and to request that it is deleted, please email us at info@thealchemyoil.com. When sending an email, please title the email “Data Request” and provide your full name so we can retrieve your data or process a deletion of data.

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